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Chaves County 211 is the most comprehensive source of information about local resources and services in Chaves County.


Local and National Partnerships help 211 make an even bigger impact every day


Do you offer health & human services to people?

Each 211 agency curates a database of local and, in some cases, statewide services and resources to best serve people in their communities. If you are a local service provider, like a food pantry or financial coaching organization, and you want to make sure your services are listed with your local 211, please call 211 or 575-500-2294.

While most services to which 211 refers clients are local, we know that many great resources are available to people regardless of their location. If your organization offers services or support to people regardless of their location and you want to be listed in multiple 211 resource databases, please inform the call specialist that you would like your information to be shared with the entire 211 network.

211 Logo.jpg

of Chaves County

DIAL 2-1-1 or (575) 910-0465


We are the boots on the ground, the local team who make finding help easier. There are more than 200 211 agencies across the United States, each with a team of compassionate, highly trained community specialists who are available to help you access the best local resources and services to address your need.


The 211 network in the United States responds to more than 21 million requests for help every year. Most calls, web chats, and text messages are from people looking for help meeting basic needs like housing, food, transportation, and health care.


The Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services and other assistance in 2000. The 211 service is provided by more than 200 local organizations that are committed to serving their communities. Many different kinds of organizations operate the 211 service; Chaves County 211 is operated by Chaves County Health Council.



211 responded to more than 41 million requests for help during the COVID pandemic in 2020 and 2021.  People can contact 211 by phone, text, and online. In 2021, the 211 network:

  • Answered more than 19.7 million phone calls20

  • Responded to more than 1.4 million texts, web chats and emails

  • Made more than 23 million total connections to help.

  • Was designated by governors and health departments in 32 states as the official COVID-19 resource line.  


Local 211 specialists can help with most needs you might face, but the majority of requests that 211s receive are for essential needs like food and shelter. In 2021, 211 specialists made:

  • 4.3 million connections to help to reduce and prevent housing insecurity and homelessness, including more than 701,000 referrals to homeless shelters and diversion services.

  • 2.8 million connections to healthcare information and resources including prescription payment assistance, substance use treatment programs and mental health services.

  • 2.7 million connections to help to reduce hunger and food insecurity.

  • 2.3 million connections to utilities assistance 

  • 4.1 million connections to COVID-19 support and information.  In many communities, 211 provided testing and/or vaccine information and scheduling.


When people are in the middle of a crisis, they often aren't sure where to turn, and many call 211.  In 2021, local 211 specialists:

  • Provided support for more than 949,494 callers experiencing suicidal ideation or another mental health crisis, or worried about someone else who was.

  • Helped more than 111,000 people get assistance related to sexual assault, domestic violence, or human trafficking.

  • Made more than 300,000 connections to disaster services like shelters, emergency food, evacuation assistance, and clean-up resources.

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